Terms of Service

By accessing or using the Lalexi platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

The Service is provided by NOCODE LTD ("Company," "we," "our," or "us"), trading as Lalexi. Lalexi is a business communication management platform that enables unified control of WhatsApp and Telegram messaging for business purposes.

By using our Service — including by connecting WhatsApp, Telegram, or other messaging accounts — you explicitly acknowledge and accept:

• Messaging accounts you link remain subject to WhatsApp, Telegram, and other platform terms, which those providers may change or enforce at any time
• Connecting an account constitutes your acceptance of the third-party platform risks in Section 10
• Your messaging platform accounts may be suspended, restricted, or permanently terminated
• Our Service carries inherent technical and legal risks
• You alone are responsible for how you use the Service
• You use our Service entirely at your own risk

• "Account" means your Lalexi business account
• "Connected Accounts" means WhatsApp and Telegram accounts linked to your Lalexi dashboard
• "Customer Data" means all data, content, and information processed through the Service
• "End Users" means individuals who communicate with your business through Connected Accounts
• "User" or "you" means the person or entity using the Service

3.1 Age and Authority

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your organization.

3.2 Account Information

You agree to:

• Provide accurate, complete, and current information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use

3.3 Business Purpose

The Service is intended exclusively for legitimate business communications. Personal or non-business use is prohibited.

4.1 Platform Features

Lalexi provides:

• Unified dashboard for multiple WhatsApp and Telegram accounts
• Real-time conversation monitoring and management
• Tools to send and manage business messages on connected channels
• Complete conversation history preservation
• Team oversight and collaboration tools
• Analytics and reporting features

4.2 Connected Account Integration

By default, you connect WhatsApp and Telegram accounts that you (or your personnel) own and control. We do not take ownership of Connected Accounts.

By connecting an account, you represent that you have authority to link it and that you accept the third-party platform risks disclosed in Section 10, including possible restriction or permanent loss of that account. You also acknowledge that:

• We do not control these third-party platforms
• Their terms of service and privacy policies also apply
• Platform changes may affect Service functionality
• Account suspensions by these platforms may impact our Service

5.1 Permitted Uses

You may use the Service to:

• Manage legitimate business communications
• Monitor team messaging activities
• Send marketing or outreach messages only where you have a lawful basis (including consent where required) — we do not certify that your recipients have consented
• Preserve customer conversation histories
• Coordinate team responses and oversight

5.2 Prohibited Uses

You may NOT use the Service to:

• Send spam, unsolicited messages, or bulk messages to non-consenting recipients
• Transmit illegal, harmful, threatening, abusive, or defamatory content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Impersonate others or misrepresent your identity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for competitive intelligence gathering
• Use the Service in a manner that violates applicable law or, subject to Section 10, third-party platform terms

5.3 Compliance Responsibility

You alone are responsible for all use of the Service. Without limitation, you alone are responsible for:

• All Connected Accounts you link and all consequences of connecting them
• All outbound messaging, including unsolicited messages and any message sent without a lawful basis
• Consent, opt-outs, and suppression of End Users where required
• Compliance with TCPA, CAN-SPAM, GDPR, ePrivacy, state and local messaging laws, and other applicable regulations
• Compliance with WhatsApp, Telegram, and other platform terms
• Industry-specific regulations and the lawfulness of your content and communications

You represent that you have a lawful basis — including consent where required — before messaging End Users, and that you will honor opt-outs and suppression requests where applicable. We do not review your use or messaging for legality and are not liable for bans, recipient complaints, blocks, carrier actions, or fines arising from your use.

5.4 User-Generated Content

WE ARE NOT RESPONSIBLE FOR ANY CONTENT added, imported, created, sent, or received by users through our Service. Users retain sole responsibility for:

• All messages, media, and communications sent through connected accounts
• Content accuracy, legality, and appropriateness
• Compliance with recipient consent and anti-spam regulations
• Any consequences arising from their communications, content, or use of the Service

You indemnify us against all claims related to your content, communications, and use of the Service.

6.1 Customer Data

You retain all rights to your Customer Data. You grant us a limited license to process Customer Data solely to provide the Service as described in our Privacy Policy.

For End User personal data processed through the Service, you are the data controller (or equivalent) and we act as your processor. A Data Processing Agreement is available on request at [email protected].

6.2 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks of internet-based services.

6.3 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own backup copies of important data.

6.4 Third-Party Platforms

Customer Data may be subject to the privacy policies and terms of WhatsApp, Telegram, and other connected platforms.

7.1 Subscription Plans

Service is provided on a subscription basis with various plan tiers. Current pricing is as stated on our website, order form, or sales materials, or as otherwise communicated to you.

7.2 Payment Terms

• Subscriptions are billed in advance
• Payments are due on the billing date
• All fees are non-refundable except as required by law
• Prices may change with 30 days' notice

7.3 Access Accounts

Access may be offered at our discretion. Before any Access converts to a paid subscription, we will communicate the timing, applicable fees, and how to cancel before you are charged. Conversion occurs only after that notice, unless you cancel by the stated deadline.

7.4 Suspension for Non-Payment

We may suspend your access if payments are overdue. Account reactivation requires payment of all outstanding amounts.

8.1 Our Rights

NOCODE LTD / Lalexi retains all rights to:

• The Service platform and software
• Trademarks, logos, and brand elements
• Proprietary technologies and methodologies
• Documentation and support materials

8.2 Your Rights

You retain all rights to your Customer Data and business communications, subject to the limited license granted to us for Service provision.

8.3 Feedback

Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.

9.1 Uptime and Service Level

WE DO NOT GUARANTEE ANY SPECIFIC SERVICE LEVEL AGREEMENT (SLA). We operate on a best-effort basis and are bound by an obligation of means rather than results. While we strive to maintain high Service availability:

• We do not guarantee uninterrupted access
• Technical difficulties, maintenance, testing, or updates may cause temporary interruptions
• Third-party platform changes may impact functionality or availability
• We will endeavor to restore service as quickly as possible within our operational capacity

No refunds or compensation will be provided for service interruptions or feature limitations resulting from third-party provider decisions or technical issues beyond our control.

9.2 Support

Support is provided based on your subscription level:

• Small Plan: Email support during business hours
• Pro Plan: Priority email support and phone support
• Enterprise Plan: Dedicated support manager and priority response

9.3 Service Modifications

We may modify, suspend, or discontinue features with reasonable notice. We will attempt to minimize disruption to your business operations.

10.1 Platform connection and account risk

WhatsApp, Telegram, and other messaging platforms are independent third parties. By linking an account you acknowledge that those providers set and enforce their own terms, may restrict or permanently disable accounts, and may change or withdraw access in ways that affect the Service. We do not control those platforms. You assume the risk of linking accounts and of how you and your team use them.

You acknowledge and accept:

• Account restriction or loss: Messaging platforms may restrict or permanently disable accounts you link
• No platform endorsement: WhatsApp and Telegram do not endorse us or our Service
• Technical blocking: Platforms may block or limit third-party tools at any time
• Data access: Data from platforms may be incomplete or delayed
• Platform-term compliance: You are responsible for compliance with all platform terms of service
• Service interruption: The Service may stop working if a platform changes

10.2 Platform Policy Changes

Messaging platforms may:

• Modify their APIs or technical infrastructure without notice
• Implement anti-automation measures that affect our Service
• Change their terms of service
• Suspend or terminate accounts using third-party tools

We cannot guarantee adaptation to all platform changes and are not liable for resulting service disruptions.

10.3 User Responsibility for Platform Compliance

You acknowledge that:

• You are solely responsible for compliance with all connected platform terms
• Account suspensions or terminations are beyond our control
• We provide no guarantees regarding platform policy compliance, deliverability, account safety percentages, or the absence of bans
• You may lose access to your messaging accounts permanently

10.4 No Platform Endorsement

Integration with third-party platforms does not mean those platforms endorse us. We are not affiliated with WhatsApp or Telegram.

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Results

We do not guarantee that the Service will meet your specific requirements, that your use will be uninterrupted or error-free, or that Connected Accounts will remain free from bans, restrictions, or deliverability issues.

11.3 Third-Party Platforms

We disclaim all responsibility for third-party platform availability, functionality, or policy changes.

11.4 Data Accuracy and Customer Responsibilities

Our Service provides data through integrations with third-party messaging platforms. However, these platforms may modify their systems or introduce technical changes without prior notice. As a result, data provided through our Service may occasionally be incomplete, outdated, or inaccurate due to:

• Platform provider updates or changes
• Temporary technical errors or bugs
• Network connectivity issues
• Limits or changes in a platform’s interfaces or data access

WE CANNOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT CONSEQUENCES ARISING FROM DATA DISCREPANCIES. It is your sole responsibility to:

• Validate data consistency and accuracy before processing
• Implement fail-safes to avoid automated actions based on potentially erroneous data
• Handle errors gracefully without relying on single data points for critical workflows
• Implement appropriate verification mechanisms to prevent unintended actions

By using our Service, you acknowledge these risks and agree to implement appropriate safeguards on your systems.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits or business opportunities
• Data loss or corruption
• Business interruption or downtime
• Account suspensions or terminations by third-party platforms
• Loss of messaging account access
• Spam, unsolicited messaging, or similar claims arising from your use
• Regulatory fines or penalties arising from your messaging or use of the Service
• Reputational damage
• Third-party claims or lawsuits

12.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED €100 OR THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER
• We exclude all liability for platform-related risks and consequences of third-party platform actions or account restrictions
• You assume all risks associated with using the Service

12.3 Platform-Related Exclusions

WE SPECIFICALLY EXCLUDE LIABILITY FOR:

• Actions taken by WhatsApp, Telegram, or other messaging platforms
• Account suspensions, terminations, or restrictions imposed by platforms
• Platform policy changes affecting our Service
• Technical blocking or countermeasures by platforms
• Data loss due to platform actions beyond our control
• Spam, unsolicited messages, or regulatory actions arising from your messaging or Connected Accounts

12.4 Essential Purpose

These limitations apply even if our limited remedies fail their essential purpose and reflect the inherent risks of third-party messaging platforms.

12.5 Non-Excludable Liability

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, or gross negligence, or any liability that cannot be limited or excluded under the laws of Cyprus.

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your content, messaging, Connected Accounts, messaging practices, or your breach of these Terms — and not from our mere provision of the Service as designed — including:

• Your use of the Service in breach of these Terms or applicable law
• Violation of third-party rights by your content or communications
• Your Customer Data or business communications
• Spam, unsolicited messaging, or TCPA, CAN-SPAM, GDPR, ePrivacy, or similar claims arising from your messaging
• Platform actions against your accounts (suspensions, terminations, restrictions)
• Carrier, platform, or recipient complaints arising from your messaging
• Third-party claims related to your connection or use of Connected Accounts
• Regulatory actions arising from your messaging practices or your use of Connected Accounts

14.1 Termination by You

You may cancel your subscription at any time through your account dashboard or by contacting support.

14.2 Termination by Us

We may suspend or terminate your account or access to the Service at any time, for any reason or for no reason, with or without prior notice. Without limiting that right, we may act where we believe there has been, for example:

• Violation of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Extended inactivity
• Risk to the Service, other users, or third-party platforms

14.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your account data after a reasonable retention period
• You remain liable for all charges incurred
• Sections that should survive termination will continue to apply

15.1 Export Laws

You agree to comply with all applicable export control and sanctions laws.

15.2 Prohibited Jurisdictions

The Service may not be available in all jurisdictions. You are responsible for compliance with local laws.

16.1 Force Majeure Events

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters and government actions
• Network failures or internet outages
• Third-party platform policy changes or technical modifications
• A platform blocking or limiting third-party access
• Regulatory or platform actions affecting connected messaging
• Cyber attacks or security incidents affecting platforms

16.2 Platform-Specific Force Majeure

Specifically regarding messaging platforms:

• WhatsApp, Telegram, or other platforms blocking access to their platform
• Changes to platform APIs or authentication systems
• Enforcement or legal action by a messaging platform
• Technical countermeasures implemented by platforms
• Platform service outages or maintenance

16.3 Operational Limitations

You acknowledge that:

• Our technical capabilities are continuously evolving
• Response times may vary based on available resources
• Some issues may require extended resolution periods
• We provide services on a "best efforts" basis within our current capacity

17.1 Governing Law

These Terms are governed by the laws of Cyprus, without regard to conflict of law principles.

17.2 Jurisdiction

The courts of Cyprus have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

17.3 EU Users

EU users may file complaints with their local data protection authority and have the right to judicial remedies.

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NOCODE LTD (trading as Lalexi). Our Privacy Policy contains important information about data handling, while these Terms contain service limitations and risk disclosures.

18.2 Modifications

We may update these Terms by posting revised versions on our website and, where practicable, by email or in-product notice to the address associated with your account. Changes take effect on the stated effective date. Continued use after that date constitutes acceptance. Material adverse fee changes remain subject to the notice period in Section 7.2.

18.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in full force.

18.4 Waiver

Failure to enforce any right does not constitute a waiver of that right.

18.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a business transfer.

18.6 Notices

Notices will be sent to the email address associated with your account.

For questions about these Terms, contact us at:

NOCODE LTD
Email: [email protected]