Terms of Service

Effective Date: May 30, 2025

‍Last Updated: August 30, 2025

1. Agreement to Terms

By accessing or using the Lalexi platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

By using our Service, you explicitly acknowledge and accept:

  • We may use unofficial APIs and third-party connection methods
  • Your messaging platform accounts may be at risk of suspension or termination
  • Our Service carries inherent technical and legal risks
  • Data protection measures are continuously evolving
  • You use our Service entirely at your own risk

Lalexi ("Company," "we," "our," or "us") provides a business communication management platform that enables unified control of WhatsApp and Telegram messaging for business purposes.

2. Definitions

  • "Account" means your Lalexi business account
  • "Connected Accounts" means WhatsApp and Telegram accounts linked to your Lalexi dashboard
  • "Customer Data" means all data, content, and information processed through the Service
  • "End Users" means individuals who communicate with your business through Connected Accounts
  • "User" or "you" means the person or entity using the Service

3. Eligibility and Account Registration

3.1 Age and Authority

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your organization.

3.2 Account Information

You agree to:

  • Provide accurate, complete, and current information
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized use

3.3 Business Purpose

The Service is intended exclusively for legitimate business communications. Personal or non-business use is prohibited.

4. Service Description

4.1 Platform Features

Lalexi provides:

  • Unified dashboard for multiple WhatsApp and Telegram accounts
  • Real-time conversation monitoring and management
  • Bulk messaging campaign capabilities
  • Complete conversation history preservation
  • Team oversight and collaboration tools
  • Analytics and reporting features

4.2 Connected Account Integration

Our Service connects to your existing WhatsApp and Telegram accounts. You acknowledge that:

  • We do not control these third-party platforms
  • Their terms of service and privacy policies also apply
  • Platform changes may affect Service functionality
  • Account suspensions by these platforms may impact our Service

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Service to:

  • Manage legitimate business communications
  • Monitor team messaging activities
  • Send marketing messages to consenting recipients
  • Preserve customer conversation histories
  • Coordinate team responses and oversight

5.2 Prohibited Uses

You may NOT use the Service to:

  • Send spam, unsolicited messages, or bulk messages to non-consenting recipients
  • Transmit illegal, harmful, threatening, abusive, or defamatory content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Impersonate others or misrepresent your identity
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for competitive intelligence gathering
  • Violate WhatsApp, Telegram, or other platform terms of service

5.3 Compliance Responsibility

You are solely responsible for:

  • Ensuring compliance with anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Obtaining proper consent for marketing communications
  • Complying with industry-specific regulations
  • Ensuring your content and communications are lawful

5.4 User-Generated Content

WE ARE NOT RESPONSIBLE FOR ANY CONTENT added, imported, created, sent, or received by users through our Service. Users retain sole responsibility for:

  • All messages, media, and communications sent through connected accounts
  • Content accuracy, legality, and appropriateness
  • Compliance with recipient consent and anti-spam regulations
  • Any consequences arising from their communications or content

You indemnify us against all claims related to your content and communications.

6. Data and Privacy

6.1 Customer Data

You retain all rights to your Customer Data. You grant us a limited license to process Customer Data solely to provide the Service as described in our Privacy Policy.

6.2 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks of internet-based services.

6.3 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own backup copies of important data.

6.4 Third-Party Platforms

Customer Data may be subject to the privacy policies and terms of WhatsApp, Telegram, and other connected platforms.

7. Subscription and Billing

7.1 Subscription Plans

Service is provided on a subscription basis with various plan tiers. Current pricing is available at lalexi.com/#pricing.

7.2 Payment Terms

  • Subscriptions are billed in advance
  • Payments are due on the billing date
  • All fees are non-refundable except as required by law
  • Prices may change with 30 days' notice

7.3 Free Trials

Free trials may be offered at our discretion. Trial terms will be clearly communicated and may convert to paid subscriptions automatically.

7.4 Suspension for Non-Payment

We may suspend your access if payments are overdue. Account reactivation requires payment of all outstanding amounts.

8. Intellectual Property Rights

8.1 Our Rights

Lalexi retains all rights to:

  • The Service platform and software
  • Trademarks, logos, and brand elements
  • Proprietary technologies and methodologies
  • Documentation and support materials

8.2 Your Rights

You retain all rights to your Customer Data and business communications, subject to the limited license granted to us for Service provision.

8.3 Feedback

Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.

9. Service Availability and Support

9.1 Uptime and Service Level

WE DO NOT GUARANTEE ANY SPECIFIC SERVICE LEVEL AGREEMENT (SLA). We operate on a best-effort basis and are bound by an obligation of means rather than results. While we strive to maintain high Service availability:

  • We do not guarantee uninterrupted access
  • Technical difficulties, maintenance, testing, or updates may cause temporary interruptions
  • Third-party platform changes may impact functionality or availability
  • We will endeavor to restore service as quickly as possible within our operational capacity

No refunds or compensation will be provided for service interruptions or feature limitations resulting from third-party provider decisions or technical issues beyond our control.

9.2 Support

Support is provided based on your subscription level:

  • Starter Plan: Email support during business hours
  • Professional Plan: Priority email support and phone support
  • Enterprise Plan: Dedicated support manager and priority response

9.3 Service Modifications

We may modify, suspend, or discontinue features with reasonable notice. We will attempt to minimize disruption to your business operations.

10. Third-Party Integrations

10.1 Unofficial API Usage and Risks

CRITICAL WARNING: Our Service may use unofficial APIs, reverse-engineered methods, or third-party libraries to connect with messaging platforms. YOU ACKNOWLEDGE AND ACCEPT:

  • Account Suspension Risk: Using our Service may violate WhatsApp, Telegram, or other platform terms of service
  • No Official Endorsement: These platforms do not endorse or approve our connection methods
  • Technical Blocking: Platforms may implement measures to block our Service at any time
  • Data Access Limitations: Unofficial methods may have limited or unreliable data access
  • Legal Compliance: You are responsible for compliance with all platform terms of service
  • Service Interruption: Our Service may cease functioning without notice due to platform changes

BY USING OUR SERVICE, YOU EXPLICITLY ASSUME ALL RISKS ASSOCIATED WITH UNOFFICIAL API USAGE.

10.2 Platform Policy Changes

Messaging platforms may:

  • Modify their APIs or technical infrastructure without notice
  • Implement anti-automation measures that affect our Service
  • Change terms of service that impact unofficial integrations
  • Suspend or terminate accounts using third-party tools
  • Pursue legal action against unofficial API usage

We cannot guarantee adaptation to all platform changes and are not liable for resulting service disruptions.

10.3 User Responsibility for Platform Compliance

You acknowledge that:

  • You are solely responsible for compliance with all connected platform terms
  • Account suspensions or terminations are beyond our control
  • We provide no guarantees regarding platform policy compliance
  • You may lose access to your messaging accounts permanently

10.4 No Platform Endorsement

Integration with third-party platforms does not constitute endorsement by those platforms. Our Service operates independently and without official authorization.

11. Disclaimers and Warranties

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Results

We do not guarantee that the Service will meet your specific requirements or that your use will be uninterrupted or error-free.

11.3 Third-Party Platforms

We disclaim all responsibility for third-party platform availability, functionality, or policy changes.

11.4 Data Accuracy and Customer Responsibilities

Our Service provides data through integrations with third-party messaging platforms. However, these platforms may modify their systems or introduce technical changes without prior notice. As a result, data provided through our Service may occasionally be incomplete, outdated, or inaccurate due to:

  • Platform provider updates or changes
  • Temporary technical errors or bugs
  • Network connectivity issues
  • Unofficial API limitations

WE CANNOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT CONSEQUENCES ARISING FROM DATA DISCREPANCIES. It is your sole responsibility to:

  • Validate data consistency and accuracy before processing
  • Implement fail-safes to avoid automated actions based on potentially erroneous data
  • Handle errors gracefully without relying on single data points for critical workflows
  • Implement appropriate verification mechanisms to prevent unintended actions

By using our Service, you acknowledge these risks and agree to implement appropriate safeguards on your systems.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • Lost profits or business opportunities
  • Data loss or corruption
  • Business interruption or downtime
  • Account suspensions or terminations by third-party platforms
  • Loss of messaging account access
  • Regulatory fines or penalties
  • Reputational damage
  • Third-party claims or lawsuits

12.2 Startup Liability Cap

AS A DEVELOPING STARTUP COMPANY:

  • OUR TOTAL LIABILITY SHALL NOT EXCEED €100 OR THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, WHICHEVER IS LOWER
  • Our liability is further limited by our available resources and current insurance coverage (if any)
  • We exclude all liability for platform-related risks and unofficial API consequences
  • Users assume all risks associated with using a developing service

12.3 Platform-Related Exclusions

WE SPECIFICALLY EXCLUDE LIABILITY FOR:

  • Actions taken by WhatsApp, Telegram, or other messaging platforms
  • Account suspensions, terminations, or restrictions imposed by platforms
  • Platform policy changes affecting our Service
  • Technical blocking or countermeasures by platforms
  • Data loss due to platform actions beyond our control

12.4 Essential Purpose

These limitations apply even if our limited remedies fail their essential purpose and reflect the inherent risks of our startup business model and unofficial API usage.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from:

  • Your use of the Service
  • Violation of these Terms
  • Violation of third-party rights
  • Your Customer Data or business communications
  • Non-compliance with applicable laws
  • Platform actions against your accounts (suspensions, terminations, restrictions)
  • Third-party claims related to your use of unofficial APIs
  • Regulatory actions against unofficial platform integrations
  • Any consequences of using our Service with messaging platforms

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account dashboard or by contacting support.

14.2 Termination by Us

We may suspend or terminate your account for:

  • Violation of these Terms
  • Non-payment of fees
  • Illegal or harmful activities
  • Extended inactivity

14.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease
  • We may delete your account data after a reasonable retention period
  • You remain liable for all charges incurred
  • Sections that should survive termination will continue to apply

15. Export Control and Legal Compliance

15.1 Export Laws

You agree to comply with all applicable export control and sanctions laws.

15.2 Prohibited Jurisdictions

The Service may not be available in all jurisdictions. You are responsible for compliance with local laws.

16. Force Majeure and Platform Dependencies

16.1 Force Majeure Events

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters and government actions
  • Network failures or internet outages
  • Third-party platform policy changes or technical modifications
  • Platform blocking of unofficial API access
  • Regulatory actions against unofficial integrations
  • Cyber attacks or security incidents affecting platforms

16.2 Platform-Specific Force Majeure

Specifically regarding messaging platforms:

  • WhatsApp, Telegram, or other platforms blocking our access methods
  • Changes to platform APIs or authentication systems
  • Legal actions by platforms against unofficial usage
  • Technical countermeasures implemented by platforms
  • Platform service outages or maintenance

16.3 Startup Limitations

As a developing startup company:

  • Our technical capabilities are continuously evolving
  • Response times may vary based on available resources
  • Some issues may require extended resolution periods
  • We provide services on a "best efforts" basis within our current capacity

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of Cyprus, without regard to conflict of law principles.

17.2 Arbitration (US Users)

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

17.3 EU Users

EU users may file complaints with their local data protection authority and have the right to judicial remedies.

17.4 Jurisdiction

For matters not subject to arbitration, jurisdiction lies with the courts of Cyprus.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lalexi. Our Privacy Policy contains important information about data handling, while these Terms contain service limitations and risk disclosures.

18.2 Modifications

We may update these Terms by posting revised versions on our website. Continued use constitutes acceptance of changes.

18.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in full force.

18.4 Waiver

Failure to enforce any right does not constitute a waiver of that right.

18.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a business transfer.

18.6 Notices

Notices will be sent to the email address associated with your account.

19. Contact Information

For questions about these Terms, contact us at:

  • Debtech Inc.
  • Email: info@lalexi.com
  • Address: 8 The Green STE B, Dover, Delaware, 19901

Last Updated: August 30, 2025

For the most current version of these Terms of Service, please visit: https://lalexi.com/docs/terms-of-service

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