For sales managers & founders
Your customers chat with your reps.Not with your company.
Every WhatsApp and Telegram conversation your team has with a customer lives on a personal phone you can't see and can't keep. When a rep quits, the customer goes with them. Lalexi mirrors every chat into your business dashboard — without taking the phone away from the rep.
Maria Santos
Assigned to · Lucas R. (Sales)
What's actually at risk
Three risks every sales leader carries today.
A rep quits.
They take the phone, the chats, the relationship. $250K average lifetime value walks out the door per departing salesperson.
You can't audit a single conversation.
No proof of what was promised. No way to defend a complaint. No compliance trail.
A new rep takes over the account.
They start cold. The customer has to repeat everything. Churn risk spikes.
How it works
From rep's phone to your dashboard in 30 seconds.
Connect.
Your rep scans a QR code on their personal WhatsApp or Telegram. Once. That's the whole onboarding.
Mirror.
Every message in and out, on every connected account, syncs to your Lalexi dashboard in under a second. Nothing changes on the rep's phone — they keep using WhatsApp and Telegram exactly the way they always have.
Oversee.
Read any thread. Search across every account. Reassign a customer to a new rep with one click. Export the full history when you need it.
Features
Everything a sales manager needs to own the channel.
Unified inbox
Every account, every chat, every thread, in one place. Filter by rep, by customer tag, by date.
Real-time mirror
New messages appear in <1 second. Outbound messages from the dashboard go out from the rep's number — the customer sees no change.
Permanent history
Every conversation is archived from the moment the account is connected. Survives phone loss, app reinstalls, and rep departures.
Seamless handoff
Reassign an account to a new rep without losing context. The new rep sees the full thread before they reply.
Role-based access
Reps see only their accounts. Managers see their team. You decide who can read, reply, export, or reassign.
Audit log
Every read, reply, reassignment, and export is logged. Know who did what, and when.
Who uses Control
Built for teams where the customer relationship lives in chat.
Real estate
Agents talk to buyers and tenants on WhatsApp for weeks. When an agent leaves, the brokerage keeps the deal in motion.
Insurance
Brokers handle policy questions, renewals, and claims by chat. Lalexi makes every promise auditable and every renewal portable.
Service businesses
Clinics, repair shops, and agencies coordinate appointments and quotes by message. One dashboard, full history, every booking traceable.
B2B sales
Account executives run multi-month deals across WhatsApp and Telegram. Sales leaders get pipeline visibility without joining every chat.
Security & compliance
Built for sensitive customer data from the ground up.
- AES-256 encryption at rest and in transit
- SOC 2 controls in place
- GDPR & CCPA ready — data export, deletion, and consent tooling
- Zero-knowledge architecture — your conversations are encrypted with keys you control
- Transparent to employees — Lalexi is designed to be disclosed, not hidden. We give you the consent template.
FAQ
Questions sales leaders ask before signing up.
My reps will resist having their personal WhatsApp monitored. How do you handle that?
Lalexi is built to be disclosed, not hidden. We provide a consent template you give reps when they connect their account. Reps keep their phone, keep their app, and keep using WhatsApp the same way — Lalexi just mirrors the business chats. Most managers tell us pushback evaporates once reps see nothing changes on their side.
Is this legal?
Yes, when you disclose it. Mirroring a business communication channel that the employee is using on the company's behalf is permitted in every major jurisdiction we operate in (US, EU, UK, Brazil) provided you inform the employee. We give you the template language. We're not lawyers — confirm with yours — but we work with hundreds of teams who do this compliantly.
Does this violate WhatsApp's terms?
We use WhatsApp's official multi-device protocol. Your rep's account stays in good standing — we run on the same infrastructure that lets WhatsApp Web and WhatsApp Desktop work. We have a 99.8% account safety record across thousands of connected accounts.
What happens to the chat history if a rep leaves?
It stays. From the moment a rep connects their account, every message is archived in Lalexi. When they leave, you reassign the account to a new rep, and the new rep picks up the conversation with full context. The customer sees one continuous thread.
Can the customer tell their messages are being mirrored?
No. Messages still come from the rep's number on the customer's screen. Nothing about the WhatsApp or Telegram experience changes for the customer.
If Lalexi goes down, do my reps lose access to their customers?
No. Reps keep using WhatsApp and Telegram on their phones the entire time. Lalexi mirrors — it does not replace. If our dashboard is unavailable, the rep keeps chatting; everything backfills when we're back.
How do you protect our conversation data?
AES-256 encryption end-to-end, SOC 2 controls, zero-knowledge architecture, and per-tenant key isolation. We're audited annually and we never train any AI on your data.
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