Quality control for yourWhatsAppTelegram
See how your teamactually handles clients.
Client conversations sit in separate team inboxes, so nobody above the rep can review them. Lalexi brings those client threads into one workspace that belongs to the company.
09:12 · assigned to Lucas R.
09:27
SLA breach · no reply in 15 min
Lucas R. notified, manager copied. The thread stays open until it is answered.
AI review · this conversation
- Response time
- 15m 04s
- Qualifying questions
- none
- Next step agreed
- no
This week
Rules in force
1,204
conversations reviewed
37
flagged for a manager
15 min
reply window, working hours
You know what gets reported. You do not know what was said.
A manager hears the version that reaches the weekly meeting. What was actually written to a client, how long they waited, and what was promised stays out of view. When a rep leaves, the history goes with them and the next person starts the relationship from nothing.
Today
- Chats live in the rep's own inbox
- Promises exist only in the rep's memory
- You coach on the version you're told
With Lalexi
- Every chat in a workspace the company owns
- Full history stays when someone leaves
- You coach on the actual conversation
Five things you finally get to see.
All of it runs on the numbers your team already uses, with nothing extra for them to fill in.
Every conversation in one workspace
All of your team's WhatsApp and Telegram threads, searchable, in one place that belongs to the company.
Conversation scoring
Each conversation is reviewed and scored, so quality becomes something you can see across the whole team.
Response time rules
Set the reply window you expect. Anything slower is flagged while the client is still waiting.
Daily reporting
A daily summary across every manager and every conversation, so a bad week is visible on day two.
Continuity
When someone leaves, the history stays and the next person continues the same threads from the same place.
A good conversation looks different in every business. Lalexi is configured for yours.
Rules are set with you during onboarding and adjusted once you see the first weeks of data.
- Scoring criteria
- What counts as a strong conversation in real estate looks different from insurance or a clinic. The rules follow your business.
- Response windows
- Set different targets by channel, by team or by time of day.
- Who sees what
- Access is set per role, so a team lead sees their own people and management sees the whole picture.
- Reporting
- Daily summaries shaped around the numbers you already track.
Questions leaders ask before signing up.
My team will resist having their client chats reviewed. How do you handle that?
Lalexi is built to be disclosed, not hidden. We give you a consent note to share when people join the workspace. Client conversations show up in a company inbox so managers can review them. This is for client work, not personal chats. Most pushback drops once the team sees that.
Is this legal?
When you tell employees about monitoring and follow local employment and privacy rules, a shared company inbox for client conversations is a common setup. Requirements vary by country — confirm with your counsel. We give you template language; we are not lawyers.
What happens to the history if someone leaves?
It stays. From the moment an account is connected, every message is archived in Lalexi. When the person leaves, you reassign the account, and the next person picks up the conversation with full context. The client sees one continuous thread.
How do you protect our conversation data?
Conversation data is encrypted in transit and at rest (AES-256). We use access controls and per-tenant isolation. We do not sell your message content, and we do not train third-party models on your client content unless separately agreed. See our Privacy Policy for details.
Start with the conversations you already have.
On a short call we look at how your team works today and which rules are worth setting first.