Lalexi Control + AI Supervisor
See every conversation your sales team has on WhatsApp and Telegram.Know which ones need attention.
Lalexi mirrors every rep's WhatsApp and Telegram into one workspace. AI Supervisor reviews every conversation against your response-time and quality rules, alerts managers when something breaks, and keeps the full history when reps leave.
SLA breach · no reply in 15 min
Acme Realty — Buyer 11 · Lucas R.
Needs attentionMaria Santos
Assigned to · Lucas R. (Sales)
What's actually at risk
Three risks every sales leader carries today.
A rep quits.
They take the phone, the chats, the relationship. $250K average lifetime value walks out the door per departing salesperson.
You can't audit a single conversation.
No proof of what was promised. No way to defend a complaint. No compliance trail.
A new rep takes over the account.
They start cold. The customer has to repeat everything. Churn risk spikes.
How it works
From rep's phone to your dashboard in 30 seconds.
Connect.
Your rep scans a QR code on their personal WhatsApp or Telegram. Once. That's the whole onboarding.
Mirror.
Every message in and out, on every connected account, syncs to your Lalexi dashboard in under a second. Nothing changes on the rep's phone — they keep using WhatsApp and Telegram exactly the way they always have.
Oversee.
Read any thread. Search across every account. Reassign a customer to a new rep with one click. Export the full history when you need it.
Features
Everything a sales manager needs to own the channel.
Unified inbox
Every account, every chat, every thread, in one place. Filter by rep, by customer tag, by date.
Real-time mirror
New messages appear in <1 second. Outbound messages from the dashboard go out from the rep's number — the customer sees no change.
Permanent history
Every conversation is archived from the moment the account is connected. Survives phone loss, app reinstalls, and rep departures.
Seamless handoff
Reassign an account to a new rep without losing context. The new rep sees the full thread before they reply.
Role-based access
Reps see only their accounts. Managers see their team. You decide who can read, reply, export, or reassign.
Audit log
Every read, reply, reassignment, and export is logged. Know who did what, and when.
Response SLA monitoring
Track response times across your sales team, set SLA targets, and spot conversations that need attention before customers are left waiting.
AI agents with human handoff
Connect AI agents trained on your business knowledge to answer customer questions, then hand conversations to your sales reps only when human help is needed.
AI Supervisor Addon
Every conversation reviewed. Every SLA breach caught.
AI Supervisor monitors every sales and support conversation in real time, checks it against your response-time and quality rules, and gives leaders the evidence to act.
Reads
Reviews every WhatsApp and Telegram conversation as it happens — not a small weekly sample.
Evaluates
Checks response time, tone, and outcome against your SLA, with stricter thresholds for new leads.
Alerts
Notifies the manager when a rule is broken, with a direct link to the conversation that needs attention.
Reports
Delivers a daily scorecard for every rep, including errors and median response time.
Fintech case study
- Median response time
- 14 → 6 min
- Conversations breaching SLA
- 23% → 4%
- Conversations reviewed
- 100%
Who uses Control
Built for teams where the customer relationship lives in chat.
Real estate
Agents talk to buyers and tenants on WhatsApp for weeks. When an agent leaves, the brokerage keeps the deal in motion.
Insurance
Brokers handle policy questions, renewals, and claims by chat. Lalexi makes every promise auditable and every renewal portable.
Service businesses
Clinics, repair shops, and agencies coordinate appointments and quotes by message. One dashboard, full history, every booking traceable.
B2B sales
Account executives run multi-month deals across WhatsApp and Telegram. Sales leaders get pipeline visibility without joining every chat.
FAQ
Questions sales leaders ask before signing up.
My reps will resist having their personal WhatsApp monitored. How do you handle that?
Lalexi is built to be disclosed, not hidden. We provide a consent template you give reps when they connect their account. Reps keep their phone, keep their app, and keep using WhatsApp the same way — Lalexi just mirrors the business chats. Most managers tell us pushback evaporates once reps see nothing changes on their side.
Is this legal?
When you disclose monitoring to employees and follow your local employment and privacy rules, many teams use chat mirroring for business channels. Requirements vary by jurisdiction — compliance depends on your policies and local law. We give you template language, but we're not lawyers; confirm with yours.
Does this violate WhatsApp's terms?
Lalexi is not endorsed by WhatsApp. Connecting accounts may use unofficial or non-endorsed methods and can lead to restriction or permanent loss of the account. Across the platform we see a 90%+ safety record, but that is not a guarantee — outcomes depend on how you and your team use the accounts. You accept these risks under our Terms.
What happens to the chat history if a rep leaves?
It stays. From the moment a rep connects their account, every message is archived in Lalexi. When they leave, you reassign the account to a new rep, and the new rep picks up the conversation with full context. The customer sees one continuous thread.
Can the customer tell their messages are being mirrored?
No. Messages still come from the rep's number on the customer's screen. Nothing about the WhatsApp or Telegram experience changes for the customer.
If Lalexi goes down, do my reps lose access to their customers?
No. Reps keep using WhatsApp and Telegram on their phones the entire time. Lalexi mirrors — it does not replace. If our dashboard is unavailable, the rep keeps chatting; everything backfills when we're back.
How do you protect our conversation data?
Conversation data is encrypted in transit and at rest (AES-256). We use access controls and per-tenant isolation. We do not sell your message content, and we do not train third-party models on your customer content unless separately agreed. See our Privacy Policy for details.
Stop building your business on someone else's phone.
Connect your first account in 30 seconds. Get access after a short demo. No credit card.