All your client chatsin one inbox.
Connect the channels your clients already use. Every conversation lands in the same inbox, under the same rules, and stays with the company.
- Telegram
- Zalo
- Viber
- Website chat
What you can connect.
WhatsApp
Client conversations on WhatsApp, in the shared inbox with everything else.
Telegram
Client conversations on Telegram, in the same inbox.
Zalo
Chats from your Zalo bot, for teams that work with clients in Vietnam.
Viber
Chats with your Viber bot, and messages to clients by phone number through your own Infobip account.
Website chat
A chat widget for your site. Visitors write there, your team answers from the inbox.
Email
Client emails land in the same inbox as the chats, and your team replies from there.
The same rules on every channel.
Response-time rules
The reply window you set applies to every channel, and a slow reply is flagged while the client is still waiting.
Conversation scoring
Every conversation is scored against the same criteria, whichever channel it came from.
Daily reporting
One daily summary across every channel and every manager.
Tell us where your clients write.
On a short call we go through your channels and which ones to connect first.