Lalexi
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For support and client-service teams

One inbox for

Whether you have 10 operators or 100, every chat from every channel lands in one inbox. Chats go to whoever is free, pass between operators in one click, and get translated when the client writes in another language.

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ConversationsOpen
Mine6Unassigned4All212
  • WhatsApp · Sales line2m • 2m

    Maria Santos

    Can we visit on Saturday?

    1
  • Zalo · SupportAziz K.

    Nguyễn LanVI

    Bao giờ giao hàng?

  • Telegram · SupportNadia K.

    Dmitry P.

    Hello? Still waiting

    FRT missed
  • Viber · SupportAI agent

    Omar T.

    Do you deliver on Sunday?

    NRT due 4m
10 or 100 operatorsFree chats firstPass a chat onLive translationSLA on every chat

Clients write everywhere. Your operators answer from everywhere.

Chats come in on WhatsApp, Telegram, Zalo and email, and operators answer from phones and separate apps. Two people answer the same client, another chat waits an hour, and nobody can see the queue.

Today

  • Each operator answers from their own app
  • Nobody sees which chats are waiting
  • Two operators answer the same client

With Lalexi

  • One inbox for every channel and operator
  • Free chats are visible and taken in order
  • Each chat has one owner, and it can be passed on

Answer clients on every channel they use.

WhatsApp, Telegram, Zalo, Viber, email and a chat on your own website. Operators answer all of them from one inbox, and routing and SLA rules work the same on every channel.

  • WhatsApp
  • Telegram
  • Zalo
  • Viber
  • Website chat
  • Email
See all channels

Everything a support team needs in one place.

01

One inbox for every channel

WhatsApp, Telegram, Zalo, Viber, email and your website chat, answered from the same place.

02

Routing you set

Everyone sees every chat, or only the free ones. Rules per team, channel and working hours.

03

Pass a chat on

An operator passes a chat to a colleague, and the colleague sees the whole thread.

04

Live translation

The client writes in Russian, the operator reads Uzbek. Each sees their own language, and the original sits underneath.

05

Response times

An SLA for each team: how fast the first reply comes and how long the client waits. Overdue chats are flagged.

06

Scores and scripts

Once there is a history, every chat is scored and checked against your scripts.

People first. Then the AI agent.

Scripts go out of date and knowledge bases miss things. So your team works in Lalexi first, and we build the agent from what they actually say.

  1. Week 1

    Your team in one inbox

    We connect your channels and operators. Chats are assigned, passed on and translated from day one.

    • WhatsApp · Sales line2m • 2m

      Maria Santos

      Can we visit on Saturday?

      1
    • Zalo · SupportAziz K.

      Nguyễn LanVI

      Bao giờ giao hàng?

  2. Month 1–2

    See what really happens

    Response times, conversation scores and script checks show how operators actually talk to clients.

    Average score
    81
    Conversations with a failure
    18%
    Median first reply
    2m 40s
  3. Then

    An AI agent on the first line

    We build the agent from your real conversations. It answers routine questions, and operators take the chats that need a person.

    I'll pass this to a colleague, they will join shortly.

    Assigned to Nadia K.

Example figures

See your queue in one inbox.

On a short call we look at your channels, your team size and how chats should be routed.

Book a demo